bh88 Privacy Policy

1. Information We Collect

When you create an account and use bh88 services, we may collect the following categories of personal information. We collect only what is necessary for the stated purposes and do not seek to accumulate data beyond what is required.

• Identity information: full name, date of birth, username, and a government-issued identification document where required for account verification.
• Contact information: email address and mobile phone number used for account communications and two-factor authentication.
• Financial information: transaction records, deposit and withdrawal history, payment method identifiers (e.g. bKash mobile number, Nagad account reference, Rocket or Upay details) — card or account numbers are never stored in full on our servers.
• Technical information: IP address, device type, browser type and version, operating system, and session activity logs collected automatically when you access our platform.
• Behavioural information: game preferences, wagering patterns, session duration, and gameplay data used to personalise your experience and fulfil responsible gaming obligations.

We may also collect information you voluntarily provide when you contact customer support, submit a complaint, or participate in promotions. In every case, you will be informed of the specific purpose at the time of collection.

2. How We Use Your Information

bh88 processes your personal data only for specific, legitimate purposes. The primary purposes for which we use your information are as follows:

• Account management: to create and maintain your account, authenticate your identity, and process your transactions securely.
• Service delivery: to provide cricket betting, live casino, slots, crash games, and all other platform features that form part of the bh88 gaming experience.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities that could harm you or other players.
• Responsible gaming compliance: to monitor player behaviour and enforce responsible gaming tools including deposit limits, session reminders, and self-exclusion where applicable.
• Communications: to send you important account notifications, security alerts, and where you have opted in, information about promotions, bonuses, and platform updates relevant to your interests.

3. Data Sharing and Disclosure

bh88 does not sell, trade, or rent your personal information to outside parties. We may share specific data with third parties only in the following strictly limited circumstances:

• Payment processors: transactional data is shared with licensed payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard partners) solely to complete deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Technology and platform providers: game software studios, infrastructure vendors, and anti-fraud technology partners who provide services integral to the operation of bh88. All such providers are bound by data processing agreements that prohibit secondary use of your information.
• Legal obligation: when we are required by applicable law, court order, or regulatory authority to disclose specific information. In such cases we will, where legally permitted, notify you of the disclosure request.

In all cases of data sharing, bh88 applies the principle of data minimisation — only the minimum information required for the stated purpose is disclosed. We never share complete player profiles with third parties unless compelled to do so by a lawful authority.

4. Payment and Financial Data

When you make a deposit or request a withdrawal through bh88, financial transaction information is processed by our licensed payment partners. bh88 does not store full payment card numbers, CVV codes, or complete mobile banking credentials on our own servers. Payment data is handled using secure tokenisation methods, and transactions are processed over encrypted connections.

For Bangladeshi players, bh88 supports bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other local payment channels. When using any of these methods, you are also subject to the privacy terms of the respective payment provider. We strongly recommend reviewing the privacy policies of your chosen payment method alongside this document.

5. Cookies and Tracking Technologies

bh88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device by your web browser when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period) for purposes including authentication, session management, user preference storage, and platform analytics.

You can control and manage cookies through your browser's settings. Disabling certain cookies may affect the functionality of the bh88 platform — for example, you may not be able to stay logged in across sessions if you block authentication cookies. We do not use cookies to track your activity on third-party websites outside of bh88.

6. Data Security Measures

bh88 employs industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data in transit, secure encrypted storage for data at rest, multi-factor authentication for administrative access to our systems, regular security audits and penetration testing, and firewalls and intrusion detection systems protecting our server infrastructure.

While bh88 takes all reasonable steps to secure your data, no method of electronic transmission or storage is completely immune to risk. In the unlikely event of a data breach that affects your personal information, we will notify affected users as promptly as practicable and take immediate remedial action. Security is a shared responsibility — we ask that you also protect your account with a strong, unique password and enable two-factor authentication where available.

7. Your Rights Over Your Personal Data

As a bh88 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this policy. We will respond to all legitimate requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you may ask us to correct it without undue delay.
• Right to erasure: subject to our legal retention obligations and responsible gaming requirements, you may request that we delete your personal data. Certain data must be retained for legal compliance and cannot be erased on request.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. We will act on your objection immediately and without question.

We are committed to handling all data subject requests fairly and in accordance with applicable privacy principles. Please note that verifying your identity may be required before we can fulfil any data-related request, to ensure we are releasing information to the correct individual.

8. Data Retention

bh88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, financial, or reporting requirements. In practice this means account data and transaction records are typically retained for a period of up to seven years following account closure or the last transaction date, in line with standard financial record-keeping obligations.

Where data is no longer required for operational or legal purposes, bh88 securely deletes or anonymises it so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

9. Minors and Age Restriction

bh88 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you must not use this platform or provide any personal information to bh88. Access by minors is a violation of our Terms and Conditions.

If bh88 becomes aware that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor has created a bh88 account should contact our support team immediately at [email protected].

10. Third-Party Links and Services

The bh88 platform may contain references to game providers and payment partners whose services operate under their own independent privacy policies. bh88 is not responsible for the data practices of third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, or NetEnt. When you interact with features powered by these providers, your data may be processed by them in accordance with their own terms. We encourage you to review the privacy policies of any third-party service you interact with through the bh88 platform.

11. Changes to This Privacy Policy

bh88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the bh88 platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this policy, you should discontinue use of the platform and may request deletion of your account and associated data by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bh88 handles your personal data, our support team is available to assist you. We take all privacy-related inquiries seriously and aim to respond promptly and thoroughly.

You can reach us by email at: [email protected]